Performance Assurance Guarantee (PAG)

Smartop meets or exceeds all ASTM safety standards for UL classification.

What to Do When You First Get Your Smartop

Inspect the Smartop closely, making sure to look for any freight damage. Freight damage must be reported to your dealer or Leisure Concepts. The freight company may need to inspect the damaged goods, therefore it is important to save all packaging materials and take photos of all damage to packaging and product.

Next, examine the Smartop for any defects in materials and workmanship and immediately report any problems to your dealer or Leisure Concepts.

Smartop Performance Assurance Guarantee Registration

Complete the enclosed product registration card or submit your registration online within ten (10) days of receipt of the Smartop. The Cover Identification Number (CIN) is located on the back aluminum edge of the Smartop, the packing list, the label included on the outside of the Smartop packaging and the outside of the enclosed information packet.

How the “Performance Assurance Guarantee” Works

Our goal as a long-standing manufacturer is to provide a product that offers many years of trouble-free ownership, however, if you experience a problem with your Smartop and you purchased it from a dealer, please contact your dealer for all warranty issues.  If you purchased it directly from the manufacturer, call us toll-free at 888-965-6694, Monday through Friday, 9:00am to 5:00pm PT.

Performance Assurance Guarantee (Pro-Rated)

If the Smartop is found to be unserviceable due to defects in materials or workmanship within three years from the date of purchase, repair parts or a replacement cover will be provided.


This Performance Assurance Guarantee does not include damage incurred by use of the Smartop other than in accordance with printed instructions or product literature provided by Leisure Concepts, or conditions resulting from:

  1. Defects in component or part which is not part of the Smartop.
  2. Failure to provide reasonable and necessary maintenance.
  3. Misuse, abuse, negligence, accident, acts of God, or alterations/repairs other than authorized by Leisure Concepts.
  4. Natural fading and normal deterioration.
  5. This Assurance Guarantee extends only to the original purchaser of the Smartop and terminates upon any transfer of ownership by the original purchaser prior to the expiration of the Assurance Guarantee period.


All warranty claims are at the sole and exclusive discretion of the manufacturer.

Smartop is a spa cover made with superior materials and craftsmanship by skilled men and women in the USA who take pride in their work. Each cover is warranted against defects in materials and workmanship and comes with a three-year Performance Assurance Guarantee unlike any other cover in the industry.

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