Exciting news! Our new product line will be added to our site soon—in the meantime download our updated brochure!

Exciting news! Our new product line will be added to our site soon—in the meantime download our updated brochure!

FAQs

Answers to your questions about Smartop

 

What sizes are available?

How long will Smartop last and what type of maintenance is required?

Will Smartop become heavier and more difficult to use over time like traditional vinyl covers do?

What is the R-value of Smartop?

Is Smartop difficult to install?

How much clearance is required?

Will Smartop grow mildew/mold and develop an odor?

What kind of weight load can Smartop support?

Can Smartop be repaired if damaged or is a replacement cover required?

Does Smartop come with a warranty?

Is Smartop available through a dealer in my area?

How do I register my Smartop for the Performance Assurance Guarantee?

How do I file a warranty claim?

What sizes are available? top

Every Smartop is custom-built and can accommodate the smallest square or rectangular hot tub to the largest swim spa. Smartop comes with lifter options that either lock the cover upright to act as a wind and privacy screen or let the cover drop into a low-profile position that allows panoramic viewing during your hot tub experience.

How long will Smartop last and what kind of maintenance is required? top

The rigid polymer deck surface is UV resistant and withstands the harshest weather conditions with no maintenance or treatment required. The impermeable polymer and exclusive patent-pending interlocking panel design prevents moisture absorption and retention allowing Smartop to maintain its heat retention effectiveness and eventual disintegration of the insulating foam. The materials used to construct Smartop are superior to vinyl covers which require replacement in as little as three (3) years. Smartop is designed to outlast the life of the spa.

Will Smartop become heavier over and more difficult to use over time the way traditional vinyl covers do? top

Smartop comes with an integrated hydraulic cover lifter which allows for easy, effortless opening. Unlike traditional vinyl covers that absorb water over time, Smartop’s zero-water absorption design allows it to maintain a consistent weight throughout the life of the cover.

What is the R-value of Smartop? top

R-value is often confused with how well the cover traps heat in the hot tub. Smartop has performed better or equal to traditional vinyl covers in its ability to insulate. As foam absorbs water, heat is able to escape through the water-soaked foam. One of Smartop’s superior features over vinyl covers is its ability to maintain optimal heat retention throughout its life cycle due to its zero-water retention design. Every Smartop also includes a Thermal Super Seal Gasket on the underside of the cover which provides an additional method of heat-retention.

Is Smartop difficult to install? top

If you can use a tape measure, crescent wrench and screw gun (drill or Phillip’s head screwdriver will work as well), you can install Smartop. We’ve created a video that shows each step of the installation process. We also provide VERY detailed, instructions with every Smartop that is shipped.

How much clearance is required? top

The Smartop requires only six inches of clearance when in the upright position. A minimum of seven inches is required on each side to allow for the side handles. The Smartop Duo requires a minimum of fifteen inches of clearance when in the open position and seven inches on each side.

Will Smartop grow mildew/mold and develop an odor? top

Due to Smartop’s exclusive patented design and use of proven water-resistant foam from Owens Corning, Smartop will not develop mildew/mold which is the source of the foul odor that develops over time with traditional vinyl covers.

What kind of weight load can Smartop support? top

Smartop’s structural integrity is derived from its exclusive patent-pending ribbed panel design and interior aluminum support channels. Smartop has been tested to support up to 800 lbs – easily supporting snow, ice, pets and much more.

Can Smartop be repaired if damaged or is a replacement cover required? top

In the unlikely event any part of Smartop has a problem due to accident or failure, each component is replaceable making Smartop repairable and the last cover you’ll ever need to buy.

Does Smartop come with a warranty? top

Smartop comes with a Performance Assurance Guarantee (PAG) that goes above and beyond standard warranties.  We believe the cover should perform as expected and will work with you and/or the dealer from whom the Smartop was purchased to ensure the product offers many years of trouble-free ownership.  The PAG is effective for a period of three years from the date of purchase. 

Is Smartop available through a dealer in my area? top

Smartop is available at select dealers around the globe. Please forward your full address and contact information to Info@SmartopCover.com or call (888) 965-6694 and we'll provide the closest Authorized Smartop dealer to your location. 

How do I register my Smartop for the Performance Assurance Guarantee? top

You can register your Smartop Cover by filling out and submitting this registration form.

How do I file a warranty claim? top

If you purchased your Smartop direct from the manufacturer, Leisure Concepts, please click HERE to submit your warranty claim.  A Smartop representative will contact you within 24 hours Monday through Friday to discuss your warranty claim with you.  If you purchased your Smartop from a dealer, please contact the dealer for all warranty issues. 

Opening Smartop is a breeze

Smartop operates easily with just one hand. The hydraulic lifter allows the user to fully open the cover to a stable, vertical, locked position.

halfwayopen

allthewayopen

windscreen

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